How do you ship?
We send out our packages as oversized lettermail, which means it does not come with a tracking number. As lettermail it normally takes 5-10 business days, but because of covid please be patient, as the estimated shipping time for delays can be anywhere from 10-15 business days.
Do you ship internationally?
At the moment we offer shipping within Canada and the United States. We cannot guarantee that there will not be any customs fees or duties fees. We are not responsible for any extra fees or any delays!
How do we care for our Pineapple Pup products?
We recommend to spot clean when applicable but if needed you can machine wash on a gentle, cold cycle. Hang to dry!
How do we contact you?
You can DM us on our instagram @pineapplepawsco or email us at firstname.lastname@example.org
How do I know what size to choose?
You can refer to our sizing chart!